Experience
May 2020 - Current
Service Design Lead
Fjord | Accenture Interactive
Consulting companies across different industries (Financial Services, Insurance, Mobility, Life Science and Telecommunication) on designing Product- and Service Experiences based on human insight. Reimagining the future business of companies using Strategic Foresight and Future casting. Consulting companies in their transformation journey to become more human centric organisations.
May 2017 - Current
Human Centered Design Consultant / CoCreator
Creaholic SA
Consulting businesses in transformation projects, by developing and implementing a Customer Experience / Human Centered Design Strategy. Consulting and Co-Creating with companies on product- and service development projects. Providing Design Thinking training for companies. Leading the business development of an incubation project for technology innovation in the Medtech area. Supporting management in organizational development and strategic planning.
July 2015 - April 2017
Human Centered Design Consultant / CoCreator
Swisscom (Schweiz) AG
Consulting product- and service development project for residential customers and internal security. Consulting in the area of Design Thinking, Service Design, Design Strategy, Research und Acceptance & Usability Testing.
October 2014 - June 2015
Intern Business Acceleration
Swisscom (schweiz) AG
Responsible for conceptualizing, organization and hosting internal innovation events at Swisscom (Innovation Week, Product Day, usw.) Project lead in introducing a virtual Incubation Hub for Swisscom - a single point of contact for all decentralized product- and service development projects at Swisscom.