Experience
May 2017 - Current
Human Centered Design Consultant / CoCreator
Creaholic SA
Consulting businesses in transformation projects, by developing and implementing a Customer Experience / Human Centered Design Strategy. Consulting and Co-Creating with companies on product- and service development projects. Providing Design Thinking training for companies. Leading the business development of an incubation project for technology innovation in the Medtech area. Supporting management in organizational development and strategic planning.
July 2015 - April 2017
Human Centered Design Consultant / CoCreator
Swisscom (Schweiz) AG
Consulting product- and service development project for residential customers and internal security. Consulting in the area of Design Thinking, Service Design, Design Strategy, Research und Acceptance & Usability Testing.
October 2014 - June 2015
Intern Business Acceleration
Swisscom (schweiz) AG
Responsible for conceptualizing, organization and hosting internal innovation events at Swisscom (Innovation Week, Product Day, usw.) Project lead in introducing a virtual Incubation Hub for Swisscom - a single point of contact for all decentralized product- and service development projects at Swisscom.
October 2014 - June 2015
Program Assistant Design Management, International Bachelor’s Program
Lucerne University of Applied Sciences and Arts
April 2011 - June 2013
IT Support (Part Time While Attending University)
PwC Switzerland
April 2006 - September 2009
IT Support
PwC Switzerland
April 2006 - September 2006
IT Systems Engineer
Jung Electronic AG
Education
2019
EXECUTIVE MASTER OF BUSINESS ADMINISTRATION (EMBA)
École polytechnique fédérale de Lausanne (EPFL)
2013
BACHELOR OF ARTS in INdustrial Design DESIGN MANAGEMENT, INTERNATIONAL
Lucerne University of Applied Sciences and Arts
2009
Vocational High School
GESTALTERISCHE BERUFSMATURITÄTSSCHULE ZÜRICH
2005
Apprentiship IT Systems Engineer
ISE AG / Technische Berufsschule Zürich (TBZ)
SKILLS
Customer Experience Design / Service Design
Human Centered Design / Design Thinking
Prototyping
Strategic Planning (Innovation / CX)
Design Research
New Product Development
Innovation Management
Business Model Innovation
Lean Startup / Agile Development Methodology
Design for Sustainability
SOFTWARE SKILLS
PHOTOSHOP
INDESIGN
ILLUSTRATOR
SKETCH
MS OFFICE
WORDPRESS
JOOMLA
TYPO3
Awards